At Adlan Fragrances, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with the product you received, please follow our return policy outlined below:
Return Period
You may return the product(s) within 30 days of receiving your item(s). Returns outside of this period may not be accepted.
How to Initiate a Return
Contact Us: Reach out to us at info@adlanfragrances.com with your order number and the reason for the return.
Receive Instructions: We will provide you with detailed instructions on how to return your item(s), including the return address.
Pack Your Items: Ensure the product is in its original packaging, unopened, and undamaged. Include a copy of your receipt, proof of purchase, or your order number.
Ship Your Items: Ship the item(s) back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the item received is being returned due to damage in which case a return label may be provided.
Receive Your Refund or Exchange: Once we receive and inspect the item(s), we will notify you of the approval or rejection of your refund or exchange.
Conditions for Returns
Products must be unused, unopened, and in the same condition you received them.
Products must be in their original packaging with all accessories and documentation.
Refunds
Upon approval, your refund will be processed, and a credit will be applied to your original method of payment. Please allow up to two billing cycles for the credit to appear on your statement.
Exchanges
If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@adlanfragrances.com. We will work with you to rectify the situation as quickly as possible.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: info@adlanfragrances.com
Mail: 8581 Santa Monica Blvd, #210 West Hollywood CA 90069
Your satisfaction is our priority, and we're committed to providing you with the best possible shopping experience at Adlan Fragrances.